Elevate Your Guest Communications
Your prospective renters and guests expect fast, friendly, informative communications that provide the information they seek while reassuring them you’re operating a professional rental focused on providing excellent customer service and a fantastic guest experience.
From their first inquiry and long after their initial stay, every conversation you have and the quality of the information you provide is a golden opportunity to elevate their experience, set you above competitors, and engage them in ways that capture their interest and prompt them to book your property – now and in the future.
Speak Their Language
Vacaygency’s communication experts will tailor a complete suite of messages and templates for you to make interacting with your customers simple, elegant, and professional, while conveying the welcoming tone they’re looking for.
* Pre-booking inquiry responses
* Booking requests & confirmations
* Check-in details
* Welcome message day of check-in
* Closing message the night before check-out with final instructions
* Post-stay Thank You Note, with gentle requests for a positive review on the booking site and an offer to add them to future “digital postcards” - messages with special discounts and local happenings (to prompt more repeat bookings)
Guarantee Fast Responses
Vacation rental property owners and operators who want to outsource their communications to ensure inquiries receive responses quickly and efficiently - without having to monitor everything themselves 24/7 – can take advantage of several Vacaygency solutions that guarantee the highest level of customer service coupled with clear, friendly conversational interactions.
Vacation Rental Guest Welcome Binder
A beautiful, informative Guest Welcome Binder is an absolute must. Your guests expect to have a comprehensive ‘instruction manual’ at their fingertips throughout their vacation, just as they would in any hotel room. This gives you another perfect opportunity to elevate their experience and deliver more than expected. A smartly designed binder provides all the information guests need to know about your property, and highlights special features and local attractions to heighten their enjoyment. It should be a comprehensive tool that anticipates questions unique to your property and answers them so well that guest questions asked of the manager are minimized during their stay. Vacationers want to detach and relax, so the fewer interactions necessary the better.
We can create a gorgeous custom Guest Welcome Binder that includes everything your guests will need, with easy-to-read copy, lovely full color photographs and graphics, local attractions and recommendations, and your unique branding. We bind it in a stylish booklet crafted from a selection of high-quality paper and materials, and make it simple to exchange pages so making changes for seasonal and other important updates is a breeze.
Wish You Were Here - Again!
Your previous guests are one of the best sources of future business for your vacation rental property, so you definitely want to stay in touch and keep your rental on their mind, without being intrusive. One of the best options is sending periodic “digital postcards” throughout the year with seasonal highlights, updates and upgrades to the property, plus discounts and special offers to incentivize them to book and share your information with friends, family, and their social networks.
Our email marketing experts can create a unique program customized for your previous guests that nurtures your relationship over time, building their desire to visit again and prompting them to book again with compelling seasonal entertainment options and thoughtful discounts and promotions. In some cases – especially properties that are larger or relatively more expensive - occasional direct mail is the ticket to success, and clever vacation-oriented postcard mailings with a striking photo and the right message can Boost Your Bookings fast.
Ready to take your guest communications to the next level? Email us today.