You Won The Booking, Now WOW Your Guests With Thoughtful Hospitality
The most successful vacation rental owners know that it takes more than a fantastic location or a lovely property to grow and maintain a healthy, profitable business. Thriving in this competitive market means elevating the experience beyond what’s expected, and making the extra effort to turn your guests into raving fans who will book with you again, share their great experience with friends and family, and give you 5-star ratings.
Each is an important goal, though it’s important to keep in mind that consistently garnering 5-star reviews is critical to gaining and maintaining premier level status with many hosting websites, which gives your property more exposure on their sites.
Welcome Guests In Style
Make your guests smile the moment they arrive, and you’ll set the right tone for their trip, generate immediate affinity and goodwill, and reinforcing the idea that selecting your property was the right decision. Surprising and Delighting them with unexpected personal touches makes them feel welcome, valued, and special. Here’s the best part: you can make a BIG impact without spending a fortune.
Our hospitality experts can help you Surprise and Delight your guests with unique specialty items and communications pieces branded for your vacation rental property. We’ll work with you to create a welcome package specifically designed for your rental and your guests, and to reflect the local surroundings.
Our Surprise & Delight Kits include:
* Re-writable signage boards for custom guest welcome messages
* Branded greeting cards so you can impress your guests with a personal, hand-written welcome note
* Guest Welcome Binder with an introductory message from the owner, ‘instruction manual’ for the property, helpful information about entertainment and sightseeing options in the area, and more
* Informational signage for specific areas / amenities of the property
* Classic Guest Book for your guests to leave notes and comments
* Snack food items and tasty treats
* Branded gifts & premium items for guests to take home and treasure after their trip (and keep your vacation property on their minds all year long!)
Go The Extra Mile
Beyond a thoughtful Surprise and Delight Kit, there are countless additions you can make to enhance the comfort and enjoyment of your guests. Our hospitality Vacaygents can guide you through some of the most important amenities, like stocking your kitchen and pantry with vital cookware and food staples, adding bath items that reflect your brand and personal style, and providing luxury linens. We can help you select games and toys that appeal to all ages, and significantly enhance your guest experience with hand-picked outdoor gear that’s a perfect fit for your local area.
Ready to turn your guests into raving fans? Email us today.